Terms & Conditions

DC Tuning

Terms and Conditions

  • Payment for all services will be agreed up front between DC Tuning and the customer. Payment must be received from the customer following completion of the work and on (or before) collection of the vehicle. If a deposit or payment in advance is required for more complex services or parts, a price will be agreed with payment taken before any work commences.
  • Customers must inform DC Tuning if their ECU (Engine Control Unit) has already been remapped, altered, removed or replaced elsewhere. This information must be supplied before work commences and ideally before a booking is confirmed. DC Tuning will not be liable for any issues with a vehicle or ECU if this information has not been supplied in advance. Any applicable warranties will also be invalidated.
  • Customers must inform DC Tuning if a tuning box has been fitted to their vehicle. This information must be supplied before work commences and ideally before a booking is confirmed. DC Tuning reserves the right to refuse to continue further work if an add-on tuning box is found and the customer will be charged for any work already completed.
  • The vehicle must be left on the premises; there is no waiting whilst the work is being carried out. The deposit will not be refunded in this instance and tuning could be cancelled.
  • Customers must inform DC Tuning of any known mechanical issues with their vehicle and any repairs or modifications completed.
  • Following the initial provision of services, DC Tuning may undertake further work at the request of a customer if faults are suspected or discovered. Work to investigate, identify, or resolve suspected or actual vehicle faults will be chargeable at the standard rate, unless the issues concerned are directly caused by work previously completed by DC Tuning. A vehicle must be mechanically sound and in a good working condition before remapping it. Once a new map is put on a vehicle, more may be asked of the vehicle when driving it. Any existing mechanical (or other) issues may be exacerbated. DC Tuning is not responsible for any existing or underlying faults with a vehicle; therefore, additional work to assist a customer will be chargeable.
  • Refunds will not be issued for remaps or other tuning work if vehicle performance or running capability is compromised by existing or underlying mechanical or ECU faults, or the presence of after-market alarms / other after-market fittings.
  • Refunds will not be issued for remaps or other tuning work if a vehicle has not achieved the performance improvement outcomes quoted because the pre-remap performance outputs are below the manufacturer (or stock) standard.
  • Refunds will not be issued for remaps or other tuning work if a vehicle has not achieved the performance improvement outcomes quoted due to existing or underlying mechanical or ECU faults.
  • After remapping a vehicle, it is important that good quality fuels are used. Refunds will not be issued for remaps or other tuning work if a vehicle has not achieved the performance improvement outcomes quoted because of the use of poorer quality fuels.
  • An estimate of how long the work requested will take can be provided when booking DC Tuning services. However, there may be occasions where more time is needed to complete the work fully and in line with DC Tuning’s high standards. DC Tuning will keep the customer informed of any significant delays.
  • Should a customer discover a suspected fault with the work completed by DC Tuning, the

customer should contact DC Tuning at their earliest convenience and within one week of vehicle collection. DC Tuning will discuss the issue with the customer and arrange an appointment to investigate the fault if necessary.

  • DC Tuning is not responsible for correcting suspected faults where the customer or a third party has worked on or interfered with the vehicle or the vehicle’s ECU since collecting the vehicle from DC Tuning. Any applicable warranties will also be invalidated.
  • Software faults and issues with the map / directly caused by the map are very rare. Where they do occur and are genuinely caused by a remap, a customer will notice immediately when driving the vehicle. In these instances, the customer should contact DC Tuning and return to the DC Tuning workshop within 14 days of the date the remap or service was completed. Refunds will not be issued after 14 days of the original remap or service.
  • DPF (Diesel Particulate Filter) removal and delete services are completed at the independent request of the customer. The customer is fully responsible for their decision to have the DPF removed and deleted on their vehicle(s).
  • DPF removal and delete services are completed using a method that meets the current MOT inspection. MOT requirements and legislation relating DPFs may change in the future. Applicable warranties do not extend to any future changes in MOT inspection requirements, regulations, or testing methodologies. Applicable warranties do not extend to future changes in any other relevant legislation.
  • Quotes provided may be based on the ability to read and write to an ECU through an ODB (On-Board Diagnostic) port. Reading and writing through the port may not be possible if there is an unanticipated problem with the port itself. In these cases, the ECU will have to be removed from the vehicle and the work performed on a bench. This will incur an increased cost and take longer to complete.
  • Some vehicles have security bolts on the ECU casing / housing. The heads of such bolts will be cut to enable the removal of an ECU. The original bolts will be replaced once the work has been completed and the cuts to the head of the bolts will remain. This is standard practice for tuning services where an ECU is removed for the completion of the services requested.
  • Where a customer chooses to use vehicle parts that they have sourced independently for modifications or repairs:
  • DC Tuning will not liable for any faults with the parts
  • The customer is responsible for ensuring that the parts and materials supplied for use are good quality and that all necessary components are present
  • The customer will be charged for any additional labour time resulting from the supply of incorrect, ill fitting, poor quality or missing parts
  • The customer will be charged for any additional labour time resulting from the need to return parts to stock following issues with the parts supplied.
  • DC Tuning may refuse to commence or continue with planned work if the parts supplied are incomplete, missing key components or found to be such poor quality that they do not fit or work correctly. In such cases a DC Tuning representative will discuss the options available with the customer. The customer will still be charged for the cost of labour where work has already commenced.
  • An ECU can be returned to stock following a remap by DC Tuning at the request of the customer. There will be a minimum charge of £60 for this service and it will be treated as a normal booking. The full price of the original remap may be charged where there is a significant work involved.
  • DC Tuning is not responsible for reinstalling a map where a customer’s ECU has been reset by a vehicle dealership or any other third party. The map can be reinstalled at the request of a customer; however, there will be a minimum charge of £60. The full price of the original remap may be charged where there is a significant work involved.
  • Persons parking a vehicle in a parking bay outside of a DC Tuning workshop do so at their own risk. DC Tuning is not liable for any damage, vandalism or theft relating to vehicles parked outside. This also applies to any surrounding roads.
  • DC Tuning takes reasonable steps to ensure that the premises and customer vehicles inside the premises are secure. In the unfortunate event that a vehicle is stolen from DC Tuning premises or damaged in a fire, the customer will be responsible for making a claim through their own vehicle insurance.
  • Customers and members of the public are only permitted on the premises for vehicle drop off/collection. Any unauthorised persons found on premises will be asked to leave. The relevant authorities will be notified in cases where damage to or theft of equipment occurs, further action may be taken to retrieve any losses concerned.
  • DC Tuning will not be liable for any incidents or injuries where unauthorised persons have entered restricted areas, or where persons have failed to comply with safety warnings or instructions in any area of the premises.
  • Customers are asked to treat all DC Tuning representatives, visitors and other customers with respect. Visitors and customers may be asked to leave the premises in the event of inappropriate behaviour.

Dyno Use

  • Payment for a dyno run must be received from the customer before the dyno run takes place.
  • Refunds will not be issued for dyno runs where:
  • A dyno run is incomplete because of mechanical faults or any other issues with a vehicle
  • A customer has decided to stop the dyno run part way through
  • A customer is not allowed inside the dyno cell or able to wait on the premises.
  • A customer is asked to leave the DC Tuning premises during a dyno run due to aggressive, threatening, or dangerous behaviour.
  • Dyno results graphs / information will be provided to customers in a paper format. Graphs / information will be provided in an electronic format and emailed to the customer where an email address is provided.
  • Customers must inform DC Tuning of any existing or suspected mechanical, ECU (Engine Control Unit), or other issues relating to their vehicle before their dyno run takes place.
  • The customer is responsible for ensuring that their vehicle is in good working order before using the dyno. DC Tuning is not liable for any issues or failures with a vehicle during a dyno run.
  • DC Tuning reserves the right to refuse to start or complete a dyno run for any vehicle where a mechanical or other fault is detected or suspected.
  • DC Tuning reserves the right to charge a fee for customers that leave a vehicle on the premises with low fuel level, vehicles must have a minimum of a quarter tank for tuning
  • Customers will be charged for any spillages from their vehicle on or around the dyno. The minimum charge will be £30 to cover clean-up costs. The charge may be greater if damage is caused to equipment as a result of a spillage. Spillages should not occur if the vehicle is in good working order. The customer is responsible for checking for leaks and notifying DC Tuning of any existing mechanical faults or issues with their vehicle that could cause a spillage before the vehicle is driven on a DC Tuning dyno.
  • Customers must inform DC Tuning if an add-on tuning box has been fitted to their vehicle before a dyno run takes place.
  • All vehicles driven onto an DC Tuning dyno must have road legal tyres with a tread depth that meets the minimum legal requirement. Tyres must be in good condition, be fit for purpose and be free from any defects. It is the responsibility of the customer to check that their tyres meet the legal requirements for driving on the road. DC Tuning reserves the right to refuse to complete a dyno run if a vehicle’s tyres do not meet these standards. Note that tyres that have a low tread depth, or are in poor condition, are likely to burst on a dyno and could damage the dyno equipment. Any damage caused to the dyno or related equipment will be chargeable to the customer.
  • During a dyno run, the traction control (if fitted) will need to be turned off. This may require the disconnection of the traction control / ABS module by removing the fuse, relay, or the wiring loom plug itself. Customers will be advised by a DC Tuning representative before this takes place. This process and the dyno run may lead to dashboard warning lights remaining on after the dyno run has been completed. These will usually disappear after a few minutes of normal driving.
  • The customer is responsible for arranging and meeting the cost of recovery if their vehicle breaks down on the dyno and cannot be driven away from the premises. Vehicles must be removed from DC Tuning premises on the same day. Vehicles must not block access to and from the premises or the surrounding roads.
  • The Customer is responsible for any damage caused to the dyno by their vehicle. The cost of repair will be chargeable to the customer. Damage should not occur if the vehicle is in good working order.
  • We advise against booking your vehicle in for any of our services immediately before a trip or holiday where you plan to use your vehicle. In the rare event of unexpected complications, you may not be able to drive your car away the same day.
  • If a vehicle is strapped onto the dyno and deemed unsafe due to buckle wheels, bad tyres, bad hub adapter etc or any other serious default, there will be a £60 surcharge for the inconvenience of strapping the car.
  • We try our best to deliver our services within the estimated timeframe. However, every vehicle has a different history and sometimes unanticipated challenges arise. In these cases, the work may take longer than first thought. Please consider this when making your booking and any other arrangements regarding transport and the use of your vehicle.
  • Please remember that it is very important that your vehicle is mechanically sound and in a good working condition before remapping it. Once a new map is put on your vehicle you are likely to be asking more of your vehicle when driving it. Any existing mechanical issues may be exacerbated. DC Tuning is not responsible for fixing existing or underlying mechanical issues. You will also be charged for any additional services you request from us.
  • It is important that you tell us about the following before we start work, and preferably before confirming your booking:
  • Any existing mechanical faults
  • Any existing ECU faults
  • If you have an after-market vehicle alarm fitted (these can interfere with the ECU) or any other after-market fittings
  • If you have an add-on tuning box fitted
  • If your vehicle has any modifications
  • If your vehicle has previously been remapped or tuned elsewhere, please be aware of our full Terms and Conditions relating to these points.
  • We advise against sourcing your own parts independently for any modifications you may be considering, for example as part of a Stage 2 remap. This is because problems can arise if customers accidently source incorrect or poor-quality parts. However, if you choose to use your own parts then please be aware of our terms and conditions.
  • If you find a suspected fault following the completion of work by DC Tuning, please tell us as soon as possible and within a week of collecting your vehicle. Do not let a third-party work on or interfere with the ECU or the vehicle itself before coming back to us. If you or a third party has interfered with the ECU / vehicle then further damage may have been caused, which could result in more serious issues. DC Tuning will no longer be responsible for resolving a suspected fault in such a situation.

 

 

  1. oxvow says:

    just right article

    https://www.oxvow.com/

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